Providers need to plan well ahead of the holidays to ensure they meet their minimum compliance obligations and to reduce their risk of liability. To prepare for the holidays this comprehensive package of policies and procedures for providers of residential aged care ensures providers minimise risks and are meeting their compliance obligations. If you already have some of the documents in this package please contact us for a reduced price.

End of life package

Decision making package (Qld)

The Home Care (non-CDC) complete package contains documents, budgets, policies and procedures and a care plan that will ensure you adjust effectively to the new Home Care guidelines.

This package includes a range of policies and procedures to minimize the risk of liability of approved providers of residential aged care and set clear guidelines for staff during the holiday season. If you already have some of the documents in this package please contact us for a reduced price.

A Commonwealth Home Support Programme (CHSP) Agreement is a legal agreement between a client and care provider, which sets out a number of key elements about how CHSP services will be delivered within the Community and Home Support Sub-Programme. This long form agreement is for all types of care and services provided within the Community and Home Support Sub-Programme of the CHSP.

This package provides not for profit organisations with a comprehensive set of policies and procedures for managing internal and external communications between the public, other organisations, individuals and staff.

A resident agreement (respite) is a legal agreement between the resident and the aged care home, providing for a residents short-term residential respite care and accommodation services. It sets out a care recipient's rights and obligations, and the rights and obligations of the aged care home.

A Home Care agreement is a legal agreement between the resident and the care provider, which sets out a number of key elements about how Home Care will be delivered. This pack contains the interim agreement and the post February 2017 Agreement.

An easy to use, form driven product that provides a step by step process to completing and generating a Resident Agreement with additional services.

An easy to use, form driven product that provides a step by step process to completing and generating an Extra Services Resident Agreement with additional services.

This package of documents provides an easy to implement structure and policies and procedures for setting up a board of directors for a not for profit organisation.

A Commonwealth Home Support Programme (CHSP) Agreement is a legal agreement between a client and care provider, which sets out a number of key elements about how CHSP services will be delivered within the Community and Home Support Sub-Programme. This short form agreement is for less complex service offerings within the Community and Home Support Sub-Programme of the CHSP.

A suite of documents that can be implemented to manage complaints in accordance with the Aged Care Act 1997 (Cth).

This package contains debt recovery flow charts and template letters of demand for both unpaid accommodation bonds and general fees and charges to assist you minimize and effectively manage unpaid resident fees and charges.

An easy to use, form driven product that provides a step by step process to completing and generating a Resident Agreement.

An easy to use, form driven product that provides a step by step process to completing and generating an Extra Services Resident Agreement.

A comprehensive policy and procedure addressing occupational health and safety in regards to care provided under a home care arrangement.

An effective and easy to implement occupational health and safety policy and procedure for use in Victoria.

Simply Legal’s Day Therapy Centre Agreement is a comprehensive agreement between a Client and Service Provider of a Commonwealth funded Day Therapy Centre.

A policy and procedure that effectively deals with work health and safety issues for home care.

A policy and procedure that effectively deals with work health and safety issues for residential aged care providers.

A policy and procedure that effectively deals with work health and safety issues for retirement villages.

A policy and procedure that effectively deals with work health and safety issues for home care.

A policy and procedure that effectively deals with work health and safety issues.

A Home Care agreement is a legal agreement between the resident and the care provider, which sets out a number of key elements about how Home Care will be delivered.

Manage challenging behaviours of residents at residential aged care facilities with this comprehensive policy and procedure.

A policy and procedure that sets out an Organisation processes and procedures in the event that an individual wishes to report negative conduct to their Organisation.

Brokerage Agreement (VIC)

A plain English agreement for approved providers of residential care or home care to facilitate the delivery of services on behalf of their clients through another service provider.

Brokerage Agreement (Qld)

Service and Brokerage Agreements Package - Qld

A detailed, process driven and effective policy and procedure in regards to dealing with the events surrounding a reportable death in a residential aged care facility.

A detailed, process driven and effective policy and procedure in regards to dealing with the events surrounding a reportable death in a residential aged care facility.

A detailed, process driven and effective policy and procedure in regards to dealing with the events surrounding a reportable death in a residential aged care facility.

This package includes Privacy Policy and the Privacy Collection Statement tailored for organisations who offer Residential Aged Care and who operate a Retirement Village . This package will assist your organisation in complying with the Australian Privacy Principles that will come into effect on 12 March 2014. Price includes GST.

This package provides a comprehensive suite of documents for not for profit organisations to recruit volunteers and establish a framework volunteer’s rights and obligations towards your organisation.

A policy to assist in the implementation and management of a records management system in accordance with a provider’s obligations.

General Policy (CDC)

This is an easy to ready short version agreement between a client and a care provider which sets out a number of key elements about how Home care will be delivered.

A simple and effective checklist to ensure a process driven approach to residential admissions.

A detailed, process driven and effective policy and procedure for incident reporting. Make sure you are have the framework in place to protect your organisation.

Details an organisations obligation to refund an accommodation bond balance in accordance with the provisions of the Aged Care Act 1997 (Cth) and the Aged Care Principles.

Providers are obliged to provide to any resident who was admitted pre 1 July 2014 who is transferring to a new facility with information about the new arrangements that came into effect 1 July 2014. This package assists providers in meeting those disclosure obligations and provides transferring residents with a plan English guide on the new fees and payments arrangements.

This is a simply to use and plain English document that varies the resident agreement when Centrelink advises your facility of a resident’s maximum accommodation fees and charges.

A policy that sets standards and rules in relation to drugs and alcohol.

A legally compliant and easy to utilise confidentiality deed template. Protect your interests.

A legally compliant and easy to utilise deed of access and indemnity template to indemnify Officers of the company.

A legally compliant and easy to utilise deed of release and indemnity template to indemnify a company against activities that a client of theirs is undertaking. Protect your interests.

A handbook that provides information crucial information regarding the governance of your organisation. A must have for all Directors.

Provides a defined policy and procedure in regards to end of life care and decision making.

An effective, easy to implement and process driven financial management policy to ensure sound approach to budget planning and forecasting.

An effective, easy to implement and process driven financial management policy to ensure sound approach to investment planning.

An effective, easy to implement and process driven policy to assist your organisations in eliminating fraud.

Provides a defined policy and procedure in regards to implementing an efficient, effective and process driven approach to ensuring conduct aligns with the organisation.

A legally compliant and easy to utilise deed of licence.

Home Care Plan

A legally compliant and easy to utilise deed of release and indemnity template.

This is a plain English guide to the fees and charges that came into effect 1 July 2014. It explains what care costs a resident may have to pay and information and rules about the different payment methods, including some frequently asked questions and answers. It also includes details on where the resident can seek further information.

This policy set out the rights and responsibilities of passengers, residents and the provider when transporting residents to and from a residential aged care facility. It outlines the procedure for booking transport and who will be responsible under certain events such as road accidents, delays or medical emergencies.

This policy outlines the arrangements in place to manage visitors to a residential aged care facility. It sets out the conditions of entry for a visitor and the liability of visitors to a residential aged care facility.

This document sets out the arrangements in place that allow a provider to manage the process to approve a resident who would like to have their pet in their facility, including the owner’s or residents rights and responsibilities in relation to the pet.

A policy and procedure that effectively deals with sexual discrimination in the workplace.

Complaints management - policy and procedure

This policy set out the rights and obligations of employees when using social media in and outside of work hours. It outlines the arrangements in place that govern the terms of use, how employees are expected to behave, the procedures for making a complaint and the consequences of breaching the policy.

An effective policy and procedure that can be implemented to ensure a measure response to commencing proceedings.

An effective, easy to implement and process driven grievance policy and procedure to assist in providing a happy working environment for all employees.

A policy and procedure to assist in the performance management process. Safeguard your organisation in regards to ensuring employee performance.

Provides a defined and easy to implement policy and procedure process in regards to the recruitment and selection of staff.

Provides a clear, concise and easy to use template for a substitute decision maker to develop an advance care plan for a resident.

Provides a clear, concise and easy to use template for a resident to develop an advance care plan.

Approved Providers of residential aged care must provide incoming residents with information about accommodation payments and contributions. This document sets out the information an approved provider is required to disclose under the Aged Care Act 1997.

A comprehensive process driven policy and procedure to assist an organistion in ensuring the correct steps are taken to protect confidential information within the organisation

A comprehensive process driven policy and procedure to assist Board members in identifying, understanding and implementing process in regards to conflicts of interest.

A template driven, easy to complete and implement document.

A policy and procedure to promote the participation of residents with impaired capacity and their substitute decision makers in the development and provision of servies.

A template driven, each to complete and implement document.

A Fee for Service agreement is a legal agreement between you as the client and us as the care provider, which sets out a number of key elements about how the Home Care will be delivered. It may be signed by you if you have the requisite capacity or your representative. It sets out both your and our rights and obligations.

A Home and Community Care agreement is a legal agreement between the care recipient and the care provider, which sets out a number of key elements about how the Home and Community Care will be delivered.

A template Charter document that governs the composition, membership, roles and responsibilities of an organisations Audit and Risk Committee.

This is a plain English guide to the fees and charges that came into effect 1 July 2014 for clients receiving home care. It explains what care costs a client may have to pay including some frequently asked questions and answers. It also includes details on where the resident can seek further information.

Provides a defined and easy to implement policy and procedure process in regards to recruitment, election and induction of board members.

Provides a defined and easy to implement policy and procedure process in regards to email and archiving.

Provides a defined and easy to implement policy and procedure process in regards to copyright issues.

Provides a defined and easy to implement policy and procedure process in regards to media relations.

An template to assist in the process regarding consent to withold life sustaining measures.

Provides a defined and easy to implement policy and procedure process in regards to corporate communications.

A charter that sets out the responsibilites of the Board, the accountability and controls of an organisation and a framework for the administration of best pratcice corporate governance.

An effective, efficient and easy to use offer of contract for part time employees.

An effective, process driven policy and procedure ensure media are managed in a way that aligns with the organisations goals and objectives and to assist in the prevention of reputational damage should an event occur.

A template document in regards to producing a certificate of decision to withdraw or withhold life sustaining measures.

A policy and procedure to assist in the orderly and effective running of meetings.

A policy and procedure to cater for employees who work remotely from home. Encourage flexibility but protect your organisation!

A template Charter document that governs the composition, membership, roles and responsibilities of an organisations Renumeration and Nomination Committee.

A template document allowing easy identification, recording and rating of potential risks to an organisation. Identify your risks and protect your organisation.

Effective standard terms and conditions of employment to ensure a defined, process driven and comprehensive approach to recruitment.

A policy and procedure that effectively deals with any unexplained absences of residents at a facility.

A template deed that deals with the handling of confidential information by volunteers.

Provides a process to be used in the recruitment and selection of prospective volunteers at a residential aged care facility. It also provides a framework for dealing with volunteers and their obligations as volunteers.

An easy to use process driven approach to dealing with terminations for poor performance or misconduct.

A process driven checklist that provides a comprehensive approach to dealing with terminations as a result of redundancy of the employee's position.

This document is for approved providers of residential aged care to collect personal, health and financial information from prospective residents before approving them for a place in a residential aged care facility.

A template contract of employment for a casual employee.

An effective remote work agreement to managed employees using this arrangement.

An effective, efficient and easy to use contract of employment for full time mployees.

A template document in dealing with volunteers who will be working at an aged care facility. Outlines the key functions including nature of the engagement, responsbilities and obligations.

A comprehensive template document that sets out the terms and conditions of volunteer work, their rights as a volunteer and also the Company’s expectations of volunteers.

Providers are obliged to provide information to any resident who was admitted pre 1 July 2014 who is considering transferring to a new facility about the new fees and charges and how they might apply to them.

This checklist has been designed to assist those involved in the investigation of allegations or complaints of employee misconduct.

All approved providers holding accommodation bonds, refundable accommodation deposits or pre-1997 entry contributions are required to comply with four prudential standards, one of which is the Liquidity Standard. The aim of the Liquidity Standard is to ensure that approved providers have access to sufficient readily available funds to refund accommodation bonds and refundable accommodation deposits.

All approved providers holding accommodation bonds, refundable accommodation deposits or pre-1997 entry contributions are required to comply with four prudential standards, one of which is the Governance Standard. The Governance Standard is designed to ensure accommodation bonds and refundable accommodation deposits are only used for permitted uses and are refunded in accordance with the timeframes required by the Age Care Act 1997 (Cth).

All approved providers holding accommodation bonds, refundable accommodation deposits or pre-1997 entry contributions are required to comply with four prudential standards, one of which is the Records Standard. The Records Standard is designed to ensure that accurate, comprehensive and up-to-date information on accommodation bond, refundable accommodation deposit holdings and entry contributions is collected and maintained.

A standard process driven template that employers can provide to employees in applying for a remote work arrangement.

A legally compliant circular resolution document that allows boards to effectively and efficiently pass resolutions.

An information sheet listing incorporated assication legislation, its juridstiction, authority and fees.

An information sheet on advance care planning and substitute decision making. Make sure you are familiar with this complex process with this easy to disseminate document.

A template form to use when a member is unable to attend an AGM or special general meeting. Allows another adult person to attend as the member's proxy.

A comprehensive template to record criminal history checks in accordance with the approved provider’s obligations under the relevant legislation.

A template to notify stakeholders of an AGM occuring.

An easy to use register for the approved provider to record complaints in accordance with the Aged Care Act 1997 (Cth).

A flow chart to guide staff on the process for resolving complaints.

A template to ensure restraint used in an aged care facility is duly authorised by a medical practitioner.

A comprehensive template to record the use of restraint on care recipients.

A template to assist boards in delegating financial tasks and functions, procruement and contract limits. Provides accountability and transparency.

A chart depicting the best practice method for managing debtor collection in regards to accommodation bonds.

An easy to use form for residents, resident representatives or employees to lodge a complaint with the approved provider in relation to an aged care facility.

A form for prospective employees to record referee information.

A form to record information gained during an interview with a prospective employee.

A comprehensive template to assist volunteers with applying for volunteering opportunities.

A template for recording the performance of volunteers and obtaining feedback from volunteers in relation to your volunteer program.

A register to record hours worked by volunteers.

A template document that allows boards to effectively identify the skills, experience, knowledge and other capabilities required by the Organisation's directors.

A template letter to accompany the standard terms. Adopt a structured and consistent approach when communicating to employees.

Efficient and easy template to obtain consent to act as an officeholder.

Efficient and easy template to obtain consent to act as a public officer.

Efficient and easy template to obtain consent to become a member.

A template that lists the details of an organisations directors and secretaries. Includes key dates and events.

A flow chart depicting thefees and services process. Ensure your faciltiy is utilising an effective process.

A flow chart depicting the fees and services process. Ensure your faciltiy is utilising an effective process.

A template document that provides an easy to use, process in regards to Board nominations.

A letter to accompany the letter of offer and contract that provides all the key information that needs to be communicated.

A template notice for a special general meeting.

A graphical depiction of the substitute decision making process that provides readers with a comprehensive understanding of the process.

A template driven document that can be utilised by an employee resigining from an organisation.

Ensure your remote workers are working safely with this concise checklist.

Individualised Budget - Annual– A proposed budget for the care recipient’s Home Care Package (broken down by income and planned expenditure), which is prepared as part of the care planning process for Home Care Packages delivered on a CDC basis.

Individualised Budget - Monthly – A proposed budget for the care recipient’s Home Care Package (broken down by income and planned expenditure), which is prepared as part of the care planning process for Home Care Packages delivered on a CDC basis.

Statement of Income and Expenditure

Commencing proceedings flow chart

Direct debits - flow chart