A suite of documents that can be implemented to manage complaints in accordance with the Aged Care Act 1997 (Cth).

Manage challenging behaviours of residents at residential aged care facilities with this comprehensive policy and procedure.

A detailed, process driven and effective policy and procedure in regards to dealing with the events surrounding a reportable death in a residential aged care facility.

A detailed, process driven and effective policy and procedure for incident reporting. Make sure you are have the framework in place to protect your organisation.

An easy to use register for the approved provider to record complaints in accordance with the Aged Care Act 1997 (Cth).

A flow chart to guide staff on the process for resolving complaints.

A template to ensure restraint used in an aged care facility is duly authorised by a medical practitioner.

A comprehensive template to record the use of restraint on care recipients.

An easy to use form for residents, resident representatives or employees to lodge a complaint with the approved provider in relation to an aged care facility.