This package contains debt recovery flow charts and template letters of demand for both unpaid accommodation bonds and general fees and charges to assist you minimize and effectively manage unpaid resident fees and charges.

This is a simply to use and plain English document that varies the resident agreement when Centrelink advises your facility of a resident’s maximum accommodation fees and charges.

A chart depicting the best practice method for managing debtor collection in regards to accommodation bonds.

A flow chart depicting thefees and services process. Ensure your faciltiy is utilising an effective process.

Commencing proceedings flow chart

Direct debits - flow chart